If you receive a faulty, damaged, or incorrect item, please reach out to our team promptly so we can assess and resolve the issue.
Replacement, repair, or refund where applicable
Items can be returned for assessment
Your rights are protected by Australian Consumer Law
Refund processing times
Where possible, Divley will provide a replacement or repair before issuing a refund. If not available, a refund is processed to the original payment method.
5–10 business days for refund processing
Additional time for your financial institution
Shipping costs are generally non-refundable
Retail Returns
Eligible Items
Eligible retail items may be returned under the following conditions:
Returned within 14 days
Unused and in original condition
Original tags are attached
Proof of purchase is provided
Custom Orders
No returns, refunds, or exchanges for custom orders
Due to the customised nature of our products, we are unable to accept returns or provide refunds for the following reasons:
Change of mind
Incorrect size selection
Approved artwork or design errors
Personalised or custom-made garments
This includes all items produced specifically for your order.
Team uniforms
Club shop orders
Printed or embroidered apparel
Personalised products
This does not affect your rights under Australian Consumer Law. If a product is faulty or not as described, you are still entitled to a remedy regardless of the above.
Still have a question? Contact our team and we'll do our best to help.
