FREQUENTLY ASKED QUESTIONS
General
Divley specialises in custom sportswear, teamwear, and branded apparel for clubs, schools, businesses, and sporting organisations across Australia.
We provide custom apparel for a wide range of sports, including cricket, soccer, basketball, netball, badminton, and many more. If your sport isn't listed, contact our team, and we'll be happy to discuss your requirements.
Simply contact our team with your sport, estimated quantity, and any design ideas you have. We'll guide you through the design, quoting, approval, and ordering process.
DESIGN AND CUSTOMISATION
Yes. We offer fully customised apparel, including team colours, logos, player names, numbers, sponsor branding, and unique design elements tailored to your requirements.
Absolutely. Our design team can work with your ideas, club colours, logos, and requirements to create a custom design from scratch.
Yes. If you already have artwork or a completed design, we can review it and prepare it for production where suitable.
In many cases, yes. We can work from previous uniforms, photos, mockups, or artwork files to recreate or modernise an existing design.
Yes. All custom orders receive a digital artwork proof for approval before production begins.
Yes. Visit our gallery or contact our team to view examples of uniforms we have produced for clubs, schools, and organisations.
ORDERING AND PRODUCTION
Minimum order quantities vary depending on the product and level of customisation. Some products may be available with low minimums or even individual orders. Contact our team for specific requirements.
Production times vary depending on the product, order quantity, and time of year. Most custom orders are completed within 2–12 weeks after artwork approval. For the most accurate timeframe, please contact our team.
Depending on the product and production schedule, express production options may be available. Contact us to discuss urgent requirements.
Yes. We retain approved artwork and production details wherever possible, making it easy to place repeat orders.
Please note that slight colour variations may occur between production runs due to fabric and dye lot differences.
Once artwork has been approved and production has commenced, changes may not be possible. Please carefully review all artwork before providing approval.
FABRICS AND PRODUCT QUALITY
We offer a range of performance fabrics selected to suit different sports, environments, and levels of competition. Fabric recommendations can be provided based on your requirements.
Yes. Depending on the product, multiple fabric options may be available. Our team can recommend the most suitable fabric for your sport and intended use.
Yes. Our garments are designed with performance, comfort, durability, and breathability in mind, making them suitable for both training and competition.
Sample availability varies by product. Contact our team to discuss available sample options.
Our garments are produced using high-quality sublimation and printing processes designed for long-lasting colour retention when cared for according to the garment instructions.
RETURNS AND REFUNDS
Custom-made and personalised products cannot be returned due to a change of mind or incorrect sizing. This does not affect your rights under the Australian Consumer Law.
If your order arrives faulty, damaged, or differs from your approved order, please contact us within 7 days of delivery. Our team will assess the issue and work with you to provide an appropriate resolution.
Where possible, we will seek to repair or replace faulty products before considering a refund.
If a replacement or repair is not available or appropriate, an approved refund will be processed to the original payment method used for the purchase.
DELIVERY
Yes. We deliver to clubs, schools, businesses, and organisations throughout Australia.
Please contact our team to discuss international shipping options and availability.
Tracking details will be provided once your order has been dispatched, where applicable.
Depending on the order requirements, multiple delivery locations may be available. Please discuss this with our team during the ordering process.
SIZING
Yes. Detailed size charts are available for all products to help customers select the correct fit before ordering.
Our team can provide guidance based on the product and intended fit. We recommend reviewing the size chart carefully before placing your order.
As custom garments are produced specifically for your order, incorrect sizing selections generally cannot be returned or exchanged. We strongly recommend checking sizing information before ordering.